we kindly ask that you read our policies before placing an order.
as a tiny business, we appreciate your understanding that our policies are firm.
please note, our policies vary slightly in store & online.
if you have a question on a policy before placing an order, feel free to reach out to hello@shoprecital.com or call the shop during business hours at 1-720-524-4198. we want you to love your purchase. we are always happy to hop on a call and offer up measurements / send over images, etc.
ONLINE ORDERS
WE OFFER FREE US GROUND SHIPPING ON ORDERS OVER $250**.
WE DO OUR BEST TO PROCESS ORDERS SAME DAY. ORDERS ARE LIKELY TO GO OUT SAME BUSINESS DAY IF PLACED BEFORE 9AM MST - DEPENDENT ON OUR UPS/USPS PICK-UPS. ORDERS PLACED AFTER 9AM MST WILL GO OUT SAME OR NEXT BUSINESS DAY - DEPENDING ON WHAT TIME SAM OR JEFF (OUR AMAZING USPS / UPS DRIVERS) COME. IF YOU NEED AN ITEM RECEIVED SOONER THAN THE 3-8 DAYS IT MAY TAKE TO SHIP, WE SUGGEST CHOOSING A FASTER OPTION.
BOTH USPS & UPS ARE AVAILABLE OPTIONS AT CHECKOUT.
ALL ORDERS WILL BE INSURED FOR THE FULL VALUE OF THE PACKAGE AS A COURTESY. IF YOU PREFER AN ORDER TO BE SHIPPED WITH DELIVERY SIGNATURE CONFIRMATION, PLEASE LET US KNOW! WE ALSO WILL SOMETIMES PRE-EMPTIVELY REACH OUT BEFORE SHIPPING AN ORDER AND CONFIRM WHETHER OR NOT YOU'D LIKE A SIGNATURE REQUIRED AT DELIVERY.
WHEN FILLING OUT SHIPPING INFORMATION, PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT. ALL ORDERS RETURNED TO US VIA USPS /UPS MARKED WITH "INSUFFICIENT ADDRESS", "ADDRESSEE NOT KNOWN", OR "PACKAGED REFUSED" WILL BE CANCELLED AND REFUNDED LESS A 20% RESTOCKING FEE AS SOMETIMES WHEN THINGS ARE SENT BACK THIS WAY, THEY TAKE AN EXCEPTIONALLY LONG TIME TO BE RETURNED BACK TO US BY THE CARRIER.
**SOME EXCLUSIONS APPLY. ITEMS NOT ELIGIBLE WILL BE CLEARLY MARKED ON THEIR PRODUCT PAGE "NOT ELIGIBLE FOR FREE SHIPPING" DUE TO THEIR WEIGHT.
ALL ITEMS ARE PROCESSED FROM OUR BRICK & MORTAR LOCATION. WE DO OUR BEST TO ENSURE INVENTORY IS CORRECT. IF THERE IS AN INVENTORY ISSUE AND AN ITEM YOU ORDER IS OUT OF STOCK, WE WILL NOTIFY YOU AS SOON AS POSSIBLE.
HERE'S A BREAKDOWN OF WHAT IS ELIGIBLE FOR WHAT.
FULL REFUND:
ALL FULL-PRICED, NEW, UNWORN CLOTHING / SHOES (WITH TAGS ATTACHED & ALL ORIGINAL PACKAGING) PURCHASED WITHOUT ANY PROMO / DISCOUNT CODE & WITHOUT SHOPPAY INSTALLMENTS / AFTERPAY. RETURN MUST BE INITIATED WITHIN 5 DAYS OF DELIVERY & SCANNED AS RECEIVED BY THE POSTAL CARRIER WITHIN 7 DAYS OF DELIVERY.
STORE CREDIT / EXCHANGE:
FULL-PRICED CLOTHING & SHOES PURCHASED WITH ANY DISCOUNT PROMO CODE. NO EXCEPTIONS.
HOME DECOR ITEMS
FULL-PRICED PRODUCTS PROCESSED WITH SHOP PAY INSTALLMENTS / AFTERPAY
ALL FULL-PRICED NEW, UNWORN CLOTHING / SHOES (WITH TAGS ATTACHED & ALL ORIGINAL PACKAGING) WITH A RETURN INITIATED 6-9 DAYS FROM DELIVERY & / OR SCANNED AS RECEIVED BY THE POSTAL CARRIER 7-11 DAYS FROM DELIVERY.
WORN ITEMS OR ITEMS WITHOUT: TAGS / ORIGINAL PACKAGING / SHOE BOXES / CERTIFICATES OF AUTHENTICITY
ALL FULL-PRICED, NEW, UNWORN CLOTHING / SHOES (WITH TAGS ATTACHED & ALL ORIGINAL PACKAGING) WITH A RETURN INITIATED WAY OUTSIDE OF THE RETURN WINDOW. RETURNS NOT INITITIATED WITHIN 10 DAYS FROM DELIVERY & / OR NOT SCANNED AS RECEIVED BY THE POSTAL CARRIER 12 DAYS FROM DELIVERY ARE FINAL SALE.
PLEASE REFER TO THE ONLINE REFUND POLICY FOR A FULL BREAKDOWN OF WHAT IS ELIGIBLE FOR RETURN / FULL REFUND / STORE CREDIT.
ALL NEW, FULL-PRICED UNWORN CLOTHING / SHOES / HOME DECOR WITH TAGS ATTACHED CAN BE SENT BACK WITH A RETURN INITIATED WITHIN 5 DAYS OF DELIVERY. HOME GOODS & ORDERS PROCESSED WITH ANY DISCOUNT OR PROMO CODE ARE ONLY AVAILABLE FOR STORE CREDIT / EXCHANGE.
TO INITIATE A RETURN OR EXCHANGE, PLEASE E-MAIL ORDERS@SHOPRECITAL.COM WITHIN 5 DAYS OF RECEIPT WITH "RETURN / YOUR ORDER NUMBER" IN THE E-MAIL SUBJECT. WE WILL SEND YOU BACK A PRINTABLE SHIPPING RETURN LABEL. RETURN SHIPPING COSTS WILL BE DEDUCTED FROM THE AMOUNT OF THE RETURN OR STORE CREDIT. RETURN LABELS TYPICALLY COST ABOUT $11. (SOME ITEMS EG SHOES/BOOTS/ANYTHING HEAVY CAN BE MORE).
A RETURN MUST BE INITIATED BEFORE SHIPPING A PACKAGE TO US.
WE KINDLY ASK ALL RETURNS BE SHIPPED BACK IN A TIMELY MANNER. RETURNS MUST BE SCANNED AS RECEIVED BY THE CARRIER WITHIN 7 DAYS OF PACKAGE DELIVERY. PACKAGES SCANNED OUTSIDE OF THIS WINDOW WILL BE ONLY ELIGIBLE FOR STORE CREDIT LESS THE COST OF THE RETURN LABEL. PACKAGES NOT SCANNED WITHIN 12 DAYS OF DELIVERY WILL BE REFUSED AND SHIPPED BACK TO THE CUSTOMER.
YOU ARE MORE THAN WELCOME TO RETURN A PACKAGE VIA ANOTHER CARRIER OR PURCHASE RETURN SHIPPING YOURSELF. WE STRONGLY SUGGEST INSURING THE PACKAGE, AS WE ARE NOT RESPONSIBLE FOR PACKAGES SENT WITH A LABEL WE DID NOT PROVIDE. IF YOU ARE USING YOUR OWN LABEL, PACKAGES SHOULD BE SHIPPED TO: RECITAL 1362 27TH ST DENVER, CO 80205
WE ARE A TINY SHOP AND CARRY LIMITED STOCK IN EACH ITEM. YOUR TIMELY RETURNS ENSURES THAT THE NEXT PERSON HAS A CHANCE TO SCOOP UP ITEMS.
RETURNS MUST INCLUDE ALL OF A PRODUCT'S ORIGINAL PACKAGING (EG SHOE BOXES / DUST BAGS / PRODUCT BOXES / CERTIFICATES OF AUTHENTICITY ). WITHOUT ALL ORIGINAL PACKAGING, WE WILL NOT BE ABLE TO ISSUE ANY SORT OF REFUND OR ISSUE ANY STORE CREDIT AS THIS PRODUCT WILL NOW BE UNSELLABLE.
ITEMS PURCHASED ONLINE THAT ARE ELIGIBLE FOR RETURNS / STORE CREDIT ARE ABLE TO BE DROPPED OFF WITHIN 7 DAYS OF RECEIPT AT OUR BRICK & MORTAR IF YOU'RE IN TOWN & WOULD LIKE TO SAVE ON RETURN SHIPPING.
FOR ONLINE ORDERS WITH PICK-UP CHOSEN AS THE MODE OF DELIVERY, PLEASE NOTE THE 7 DAY RETURN WINDOW STARTS FROM DATE OF PURCHASE - NOT THE DATE OF PICK-UP. ORDERS NOT PICKED UP WITHIN 7 DAYS ARE FINAL SALE.
REFUNDS ARE TYPICALLY PROCESSED BETWEEN 2-5 BUSINESS DAYS UPON RETURN.
ORIGINAL SHIPPING COSTS PAID BY THE CUSTOMER (IE ORDERS NOT USING THE FREE SHIPPING OPTION / EXPEDITED ORDERS ) ARE NON-REFUNDABLE.
WE INSURE EVERY ORDER FOR THE FULL VALUE AS A COURTESY. ONCE A PACKAGE IS PASSED OFF TO THE CARRIER, WE CAN NO LONGER BE HELD RESPONSIBLE FOR LOST OR STOLEN PACKAGES OR ITEMS DAMAGED IN TRANSIT. WHILE THIS DOESN’T HAPPEN TOO OFTEN, THE TRUTH IS IT DOES HAPPEN OCCASIONALLY.WE SUGGEST GETTING PACKAGES DELIVERED TO A SECURE ADDRESS.IF YOU PREFER ITEMS TO BE SENT WITH SIGNATURE CONFIRMATION, PLEASE LET US KNOW!
MOST OF THE TIME, A PACKAGE WILL GET TEMPORARILY LOST IN TRANSIT AND MAGICALLY SHOW UP AT ITS DESTINATION UNSCANNED AFTER AN EXTRA FEW DAYS OR WEEK. ON EXTREMELY RARE OCCASION, THEY WILL SCAN IN A RANDOM LOCATION FAR FROM WHERE THEY ARE SUPPOSED TO AND BOP AROUND THE COUNTRY. WE HAVE THE SAME INFORMATION YOU DO ON TRACKING AND CAN'T GIVE ANY INSIGHTS ON WEIRDO THINGS HAPPENING, OTHER THAN THE FACT IT HAPPENS ONCE EVERY COUPLE HUNDRED PACKAGES. AGAIN, WE WILL NOT REFUND YOU FOR LOST PACKAGES OR ITEMS LOST IN TRANSIT. THE WHOLE SITUATION IS UNFORTUNATE WHEN IT HAPPENS AND WE ASK FOR YOUR PATIENCE. THAT SAID, IF AN ITEM'S TRACKING HASN'T SCANNED OR HAD ANY DELAY UPDATES IN A WEEK, PLEASE REACH OUT. WE WILL BE AVAILABLE TO HELP ALONG THE CLAIMS PROCESS. THIS SOMETIMES CAN TAKE SEVERAL WEEKS. WHILE A CLAIM CAN BE SUBMITTED, INSURANCE WILL NOT REVIEW A CLAIM ON A LOST PACKAGE UNTIL AT LEAST 21 DAYS FROM THE SHIPPING DATE. FOR INTERNATIONAL, THE REVIEW PROCESS MAY BE EVEN LONGER. WE WILL BE JUST AS BUMMED OUT ABOUT IT AS YOU!! AGAIN, WE SEND OUT LOTS OF PACKAGES A YEAR, AND ONLY ONE OR TWO ARE COMPLETE LOSSES. WE WILL BE JUST AS BUMMED OUT ABOUT IT AS YOU!
FOR PACKAGES DAMAGED IN TRANSIT, PLEASE SAVE ALL BOXES / PACKAGING AS WE WILL NEED IMAGES TO FILE AN INSURANCE CLAIM.
IF YOU CHANGE YOUR MIND BEFORE AN ORDER GOES OUT, WE ARE HAPPY TO ACCOMODATE AN ORDER CANCELLATION AND ISSUE A REFUND LESS THE CREDIT CARD PROCESSING FEES THAT ARE NOT REFUNDED TO US. FOR MOST ORDERS THIS IS 3% AND FOR ORDERS PLACED WITH SHOPPAY INSTALLMENTS, THIS IS 6%.
YOU CAN E-MAIL US AT ORDERS@SHOPRECITAL.COM OR CALL US AT THE SHOP.
PLEASE NOTE, SOMETIMES WE ARE SPEEDY AND UPS/USPS COMES AT JUST THE RIGHT TIME TO PICK UP AN ORDER SHORTLY AFTER IT IS PLACED. ONCE IT HAS BEEN PICKED UP, WE CAN NO LONGER CANCEL AN ORDER. TRACKING MAY NOT HAVE UPDATED AS THEY DON'T SCAN OUR PICK-UPS UNTIL THEY REACH THE DISTRIBUTION CENTER.
IN STORE PURCHASES
NEW UNWORN / CLOTHING & SHOES (WITH TAGS ATTACHED & ALL ORIGINAL PACKAGING) MAY BE RETURNED FOR A FULL REFUND WITHIN 7 DAYS OF PURCHASE WITH A RECEIPT. the refund will be issued via the card used to purchase. orders purchased via card cannot be returned for cash. all items returned with a gift receipt can be exchanged or refunded for store credit via a gift card. NEW UNWORN /CLOTHING & SHOES (WITH TAGS ATTACHED & ALL ORIGINAL PACKAGING) RETURNED 7-14 DAYS FROM PURCHASE WITH A RECEIPT ARE ONLY AVAILABLE FOR STORE CREDIT / EXCHANGE.
HOME DECOR, JEWELRY, PURSES, BAGS & SMALL LEATHER GOODS ARE AVAILABLE FOR EXCHANGE / STORE CREDIT WITHIN 7 DAYS OF PURCHASE WITH A RECEIPT. THESE ITEMS ARE FINAL SALE AFTER 7 DAYS.
ALL SALE ITEMS ARE FINAL SALE.
EXCHANGES / ITEMS REDEEMED WITH STORE CREDIT ARE FINAL SALE.
PLANTS / GREETING CARDS / HATS, HAIR ACCESSORIES & SUNGLASSES / LINGERIE, SWIMWEAR, HOSIERY & SOCKS / DRY GOODS, WELLNESS ITEMS, SEEDS & PANTRY ITEMS / BOOKS, MAGAZINES, CALENDARS, PUZZLES & GAMES / CANDLES & INCENSE / SEASONAL & HOLIDAY ITEMS / SMOKE OBJECTS OR SUPPLIES & LIGHTERSS / SEX OBJECTS & BEAUTY PRODUCTS ARE FINAL SALE.
MORE
if an item goes on sale within 7 days of purchase, we are happy to offer a price adjustment. just send us over an e-mail to orders@shoprecital.com with PRICE ADJUSTMENT / ORDER # in the subject line.
if the product is eligible for a full refund, the price adjustment will be issued via the payment processed.
if the product is only eligible for store credit / exchange, the price adjustment will be issued as store credit.
please note, we do not offer price adjustments on items that are temporarily discounted via promo code or flash sale.
Any issues / return requests on orders placed via Garmentory must be handled by Garmentory.
Garmentory handles all labels / credit card processing / returns of their own orders.
We have been instructed by them to not communicate to customers away from their platform. So if you reach out, we are required by them to instruct you to reach out to them.
we are a tiny, tiny business (probably smaller than you'd think!) and it is such an honor and privilege to have you as a customer. we are so grateful to anyone who makes a purchase or even just browses our store. we are so appreciative of your support. we get to do what we love because of you.
that said, we have these policies in place because we have to in order to continue to operate and we are firm on our policies. we want to be as kind as we can as we enforce these policies. we literally couldn't be in business anymore not having these policies in place. we don't want you to feel like we are being unfair or pulling a fast one on you. our policies are posted and, at checkout, we require a box to be checked confirming that policies have been read. our policies are thoroughly explained and explicit.
many of our peers don't offer full refunds and we totally understand that that is an ideal way for them to operate. it's hard out there in multi-brand retail world! running a small biz isn't for the faint of heart.
we kindly ask for your understanding and grace in accepting our policies. we are just humans that love sharing the things that we love! we are not humans that enjoy going back and forth about enforcing our posted policies!
we do our best to be as eco-friendly as we can!
our mailers are home compostable. we occasionally reuse a box. we reuse bubble wrap.
if something is a gift, please send us an e-mail and we will be sure to use the newest looking packaging/stuffing! :)
